Refunds and Returns Policy

At Waylen Allen Limited, which operates the brands OneBase and Hbot Plus, we hold our product quality and craftsmanship in the highest regard. While we strive for a high level of satisfaction, we recognize that occasional issues may arise. We have established the following comprehensive policy to address refunds and returns, ensuring transparency and fairness in our resolutions:

1. No Returns or Refunds: We maintain a strict policy of no returns or refunds for our products.
2. Exception Criteria: Exceptions to our no returns or refunds policy are considered under specific circumstances and at our ultimate discretion. This includes:
1. Incorrect items received due to our error.
3. Defects and/or Damaged Items: In the event your product arrives defective or damaged through no fault of your own, we will undertake the necessary steps to repair or replace the defective items, ensuring customer satisfaction.on.
4. Resolution Process: If you believe #2 or #3 apply to your situation, we request that you contact our customer service email address within 7 days of receiving your goods.
5. Time Frame: To be eligible for a resolution, all issues must be reported within 7 days of receiving the goods. Issues submitted after 7 days will be considered at our ultimate discretion 
6. Proof of Purchase: We require proof of purchase, such as the invoice issued by our company, to validate any claims and facilitate the resolution process.
7. Shipping Costs: If we agree to replace an item subject to #2 or #3, we will cover shipping costs associated with the replacement.
8. Final Sale Items: While we do not specifically mark any items as final sale, all exceptions are handled at our ultimate discretion. We reserve the right to make final decisions on all refund and return requests.
9. Product Warranty: Our products are backed by a warranty as specified on the invoice provided at the time of purchase. 
10. Documentation: To support your case, we request that you provide comprehensive documentation, including photos, videos, or other relevant evidence that clearly illustrate the issue.
    
11. International Orders: Our refunds and returns policy applies uniformly to all orders, without additional considerations for international shipments.
12. Products Purchased Second-Hand or Through Third Parties: This policy does not apply to products purchased second-hand or through third parties or distributors. Only products purchased directly from Waylen Allen Limited or our brands, via our official websites are eligible for potential resolution under this policy.
13. Customer Notification: Our refunds and returns policy is readily accessible on our website, ensuring that all customers are informed of our practices and procedures.

 

For any inquiries or to report an issue, please contact us at customerservice@onebasehealth.com. Our dedicated customer service team is here to assist you and ensure a satisfactory resolution.